Refund and Returns Policy – Jo Starkey

Overview

Delivery and Returns

Delivery Info

Shipping is free in the UK. Outside of the UK, shipping costs are paid by the Buyer; these costs are calculated and included in the checkout process.

All orders are securely packed by myself and are shipped by courier, with tracking information.

Processing Time

Please allow up to 3 working days to prepare an order for despatch.

Estimated Delivery Time

Up to 5 working days.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Returns, If for any reason, you are not completely happy with your purchase that you have made, via Contact Page, please let me know, in writing, within 48 hours of receiving your order. I will make every effort to resolve the issue to your satisfaction.

If you would like to return an item, please let me know, in writing, within 14 days of receiving your order, and return it to me within 21 days of receiving your order.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original saleable condition, the buyer is responsible for any loss in value.

Gallery Paintings

I’m represented by multiple galleries throughout the UK. Please see links below for stockists of my work.

To enquire about purchasing a specific piece of work, please Contact me me.

Studio Paintings

I have a selection of studio paintings that are available to purchase through Store. They are independent of my work sold through galleries.

Prints

A selection of my work has been published by Whistlefish Galleries, who are based in Cornwall. Canvas and framed prints, as well as greetings cards are available to purchase on their website. Please click here to view options.

Commissions

For a bespoke piece of artwork, please contact me with your requirements. This can be made very personal to you and incorporate your preferred size and colour range. Monthly payment plans available.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.